fbhjr

A few weeks ago we had some sort of internet problem. Our internet is provided by the town cable company. So, when something goes wrong you’ve got to contact the town about it and it can be tricky.

Last time this happened we had to upgrade our modem and that was like something out of Twin Peaks: http://www.fbhjr.livejournal.com/605444.html

While I was on the phone with the help desk person, he said “I see you have the slowest internet plan we have. We don’t even offer than one any more. For $10 more you could get something that is nominally 7 times faster.”
“Cool, how do I do that?” I asked.
“You’ve got to call the main office during business hours.”

So a couple of days later, I called.
“If you upgrade, you’ll need a new modem,” the woman told me.
“Will I have to bring the old one to a dwarf that lives behind a generator next to a playground?” I asked.
“Why would you have to do that?”
“I wondered that too…”
“Bring it to the town hall between 7:30 AM and 5 PM.”
“Hmmm. Those are my normal work hours. But, I’ll see if my wife can do it.”
“Understand, if you take the new modem, you can’t go back.”
“Do people want to go back to slow internet?”
“I’m just explaining the conditions.”

The next morning my wife went to town hall with the old modem.
“THERE’S NO GOING BACK!” the woman in the office insisted.
“I like fast internet,” my wife said.
“Just so you understand, you can NOT switch back!”

My wife agreed.
Our internet is faster.
It’s only really noticeable when downloading movies or TV shows.
Webpages are still about the same.

Don’t plan to go back…