The continuing saga of BestBuy

[fbhjr]

Today I found that the type of hard drive connector on black MacBooks changed 3 years ago. So, my computer bought about that time did not have the connector I had expected.
That’s right, I had to return the hard drive.

Still being mad at the Framingham store, I took it to the Worcester store. They got me the right drive, a $20 credit over the price I paid yesterday and offers to do it for me if I wanted all in less than five minutes. I spent more time waiting on construction getting home then it took me to make the exchange.

The computer is now running again. I’m still working on restoring the data. Apparently you can’t just move the files, you’ve got to use their program to do it. I’m still working on that.

About supper time I got a phone call from the manager of the Framingham store. He had received a call from his district manager about the complaint I put in to the corporate HQ yesterday. He gave me his name and contact information. He says if I ever need anything in his store again I should ask for him and he will personally get it for me while demonstrating to the people in the relevant departments how they should treat a customer. He also apologized for the service I got for himself, his store and the people who worked for him.

I needed some other software for the computer. Despite the apology, I’m glad my wife got it for me at the Worcester store. The apology from Framingham is nice. But, I’m going to go where the service is good first. And, I did tell him that.

Comments

[palusbuteo.livejournal.com]

sorry, no, what I meant was Apple no longer supporting the hardware you have and needed...Inasmuch the same fiasco I ran into upgrading my OS and dealing with the Dreamweaver problem...Apple no longer supports OS below Leopard 11, You and I are still on Tiger 10.4 or so.

[fbhjr.livejournal.com]

For less than $70 I got a hard drive that was 4 times bigger then what Apple sells for $150.
You can blame Apple for that.
But, since it wasn't an Apple hard drive, i don't think you can blame Apple for the box being marked in a way I found confusing.
I didn't do this last year because it was 100% covered and I paid nothing to get it fixed.
And, the item I needed help getting out of the case was the new version of Mac OS, so I am no longer behind the curve on that one either.
I did that because I couldn't find my install disks from 3 years ago after my great cleaning this spring.

In short, I don't think anything involved was Apple's fault, except maybe charging too much for hard drives. But, the guy at the Apple store was the one who told me I could get better for less, so I don't really hold that against Apple either.