The continuing saga of BestBuy
Jul. 20th, 2009 05:38 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
fbhjrToday I found that the type of hard drive connector on black MacBooks changed 3 years ago. So, my computer bought about that time did not have the connector I had expected.
That’s right, I had to return the hard drive.
Still being mad at the Framingham store, I took it to the Worcester store. They got me the right drive, a $20 credit over the price I paid yesterday and offers to do it for me if I wanted all in less than five minutes. I spent more time waiting on construction getting home then it took me to make the exchange.
The computer is now running again. I’m still working on restoring the data. Apparently you can’t just move the files, you’ve got to use their program to do it. I’m still working on that.
About supper time I got a phone call from the manager of the Framingham store. He had received a call from his district manager about the complaint I put in to the corporate HQ yesterday. He gave me his name and contact information. He says if I ever need anything in his store again I should ask for him and he will personally get it for me while demonstrating to the people in the relevant departments how they should treat a customer. He also apologized for the service I got for himself, his store and the people who worked for him.
I needed some other software for the computer. Despite the apology, I’m glad my wife got it for me at the Worcester store. The apology from Framingham is nice. But, I’m going to go where the service is good first. And, I did tell him that.
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no subject
Date: 2009-07-20 11:24 pm (UTC)no subject
Date: 2009-07-21 12:38 am (UTC)Well sorry to hear Apple have you the run-around...Sounds familiar...
I didn't realize you went to the Framingham store, I've always had good service at the Worcester one, and really the only BestBuy I know closest to me.
The only gripe I have with the Worcester store is because it's at the mall, the crowds can be insane sometimes...Oh wait, I hardly go out shopping anymore so I guess I can't say much (although it seems 80% of the time I'd been there in high crowd times :P)
The framingham store did a good thing by calling you and offering the service, but it is a moot point, Worcester is just closer and convienient for you, tough luck on them. Although I do like the "show how to properly treat customers" is a nice slapindaface :P
I honestly don't understand the big deal with locked cases. Looking back I've noticed many clerks have this real problem with dealing with the locked cabinets, even when I worked once in a Michael's...(I didn't have an "issue", the manager and other employees did...I just didn't have a key)
probably has something to do with those items being "high theft risk" or whatever.
no subject
Date: 2009-07-21 01:46 am (UTC)no subject
Date: 2009-07-21 02:35 am (UTC)no subject
Date: 2009-07-21 12:14 pm (UTC)You can blame Apple for that.
But, since it wasn't an Apple hard drive, i don't think you can blame Apple for the box being marked in a way I found confusing.
I didn't do this last year because it was 100% covered and I paid nothing to get it fixed.
And, the item I needed help getting out of the case was the new version of Mac OS, so I am no longer behind the curve on that one either.
I did that because I couldn't find my install disks from 3 years ago after my great cleaning this spring.
In short, I don't think anything involved was Apple's fault, except maybe charging too much for hard drives. But, the guy at the Apple store was the one who told me I could get better for less, so I don't really hold that against Apple either.