Worse that grilled chicken!

[fbhjr]

Tonight I got a call from Toyota about extending the warrantee on the car we got 3 1/2 years ago.
The woman asked for my wife, but I explained I am the primary driver.
"Our records say you chose not to extend the warrantee. Why is that?" she asked.
"I really don’t feel I need it."
"You’ve got to talk to my manager!"
"Wait!" I started, but was too late. The music began.
A minute or so later a man came on.
"Sir, why don’t you want to extend your warrantee?" he asked.
"I do not believe it is the best investment in this car. I’m afraid I have spent as much time on this as I’m going to tonight, so I’m going to end this call."
"I can’t believe you’d just hang up on me…" he said as I pushed "end".

10 seconds later my phone rang again.
"DON’T I GET TO SAY ANYTHING!??!" he shouted at me.
"NO! You don’t!" I shouted back. "You’ve wasted enough of my time and my time is worth a lot of money to me. Goodbye!"
I hit end again.
He didn’t try a third time.

This annoys me almost as much as the Sirius XM woman who told me I was wrong for not liking her radio service. (http://fbhjr.livejournal.com/614651.html )

My wife was surprised that I got angry over this.
Maybe things are getting to me more this week.
But, it did make me mad.

I like my car. I really do.
But, those things around it (radio, warrantee and service) really annoy me.


Edit: They just called again. I guess they don't know about caller ID as I didn't pick up.
I did enter a complaint against them on the Toyota corporate site...

Comments

[brickhousewench.livejournal.com]

Holy crap, he called back when you hung up on him?

See, that might have pissed me off enough to demand to talk to HIS manager.

Good on you for complaining to Toyota, that's pretty damned close to harassment.

[chalcedonygrey.livejournal.com]

THIS!

Totally unacceptable behavior. AARRGHHGGHHHH.

[palusbuteo.livejournal.com]

DUDE WTF?!

How is harassing your customers going to "land that sale"?!

I don't get it.

My mom would get so bent out of shape from telemarketers calling us. But they very rarely called back right after [we]
hung up on them. So don't take it personally, as hard as that seems to do.

Sorry you had to waste your time filing a complaint to corporate. I hope it gets down the pile.

[hindustar.livejournal.com]

Wow, it seems no one wants to LISTEN to you. I am so sorry. I hope it gets better.

What is it with people not believing you don't want something, I mean wtf!

[chris-warrior.livejournal.com]

i'm pretty shocked they tried that hard. granted, Hondas and Toyotas are fairly reliable enough and extended warranties are likely a hard sell, and they supposedly make money on them, but to be rude to a customer is way counter-productive. GAH.

[newlifeinstpaul.livejournal.com]

The third time they call is when you pick up your wife's cell phone, put them on speaker, record the whole thing, post it on YouTube and let the world collectively lift a leg on them. See, that's how Comcast learned a few things.

[resonant.livejournal.com]

When people not giving me a paycheque say "You have to ..." or "You can't ...", it makes me want to say "No I don't", or "Yes I can".

[merilune.livejournal.com]

Good on you for reporting it, I hope that he gets seriously reprimanded. That's really awful customer service.

[ravena-kade.livejournal.com]

I would report the behavior to a district manager.

All I can say is...

[idic-writer.livejournal.com]

...there's A LOT of unmedicated illness out there. :(

[thistle-chaser.livejournal.com]

What the heck! What crazy people in your life this week. Though ""I can’t believe you’d just hang up on me…" he said as I pushed "end"." did give me a snicker. Good for you! I would have hung up while the first woman was passing me off to him.

[chaquir.livejournal.com]

hahaha you're my kinda guy!!

I can hang up on people like that too, and yes some do have the rudeness to call back! URGH

[meathiel]

Ugh ... why can't they let go. You shouldn't have to tell them several times ...

[yesididit2.livejournal.com]

i cannot believe they called back and yelled at you! thats incredibly aggressive. i'm glad you complained about them to their corporate website. thats not ok behavior.

[endlessblush.livejournal.com]

Bloody hell - can't they take no for an answer - geez

[tedwords.livejournal.com]

I get angry about these sorts of things, too. Had a terrible Sirius call myself a few months ago. Interested to see if that extended warranty company calls again!

[fbhjr.livejournal.com]

Yeah, they called again last night. About 4 hours after I got that email from Toyota...

[cissa.livejournal.com]

Oh, THAT will make you want to spend money with them! /sarcasm

[fbhjr.livejournal.com]

Toyota sent me a survey asking about my experience with their customer service.
One of the questions was "would what you say about this encourage your friends to buy a Toyota?"
Base on your comment, I think I got the answer right...