Suggestions needed

[fbhjr]

If you remember, about this time last year my wife and I were worried about
some swords that were supposed to be here in October 2013, and didn’t
arrive. After much communication with the people from whom we bought them
and the person who makes them, we got them. We had been promised a 2 month
delivery and got a 6 ½ month delivery.
http://www.fbhjr.livejournal.com/840420.html
http://www.fbhjr.livejournal.com/851271.html

blue_micha is now in a similar position. She bought a sword
from them the year before us and the weld on the hilt broke and fell off
just after we finally got our swords last January.

I wrote to them about it the week after our very late swords arrive and the
maker told me that he’d get it repaired quickly and back to us as soon as
possible.

That was more than 8 months ago.

I’ve tried emails, facebook messages and contacting the reseller.
blue_micha has tried emails, phone calls and facebook messages.

She tried to post on their facebook time line to get a bit more attention,
but they have that filtered so you can’t post unless they approve it.
Guess what? They didn’t approve posting about how terribly late they are.

blue_micha did check on the Better Business Bureau, and there
are other complaints about very bad customer service.

Does anyone have any suggestions for some way to get her sword back,
hopefully repaired?
I’ve run out of things to try.