Continued insurance adventures
Apr. 9th, 2012 10:33 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
fbhjrTwo weeks ago I needed to go to the Registry of Motor Vehicles to get shinier license
plates for my new car.
I had problems with my insurance company because they:
1) Couldn’t figure out how to electronically acknowledge I had insurance
2) Had switched me to an insurance company I hate without telling me
But, after two hours camped outside the RMV branch manager’s office, and
due to her kindness in accepting a faxed proof, I got it done.
Saturday we got a letter saying the registration on the other car was being
revoked because we didn’t have insurance on it anymore. Apparently the
insurance company I had been using for the last 14 years, and up until 10
days ago through I was still using, put in a notice to the RMV that our
insurance with them had been cancelled.
As it is required in MA, the MA RMV issued the revocation of our
registration.
The agency we use is a small office owned by a couple of people. I started
using them in 1993 when they were just down the road from where I worked.
They are nice people and since my wife and I are good drivers, we rarely
need to contact them about anything.
They don’t have 24 hour anything or weekend coverage.
So, I waited until 9 this morning to call them and see about this problem.
“That shouldn’t have happened,” Janice told me, after I had explained. “We
switched you, we didn’t just cancel you.”
“That’s good,” I said. “But, the RMV doesn’t seem to know that.”
“We should fix this for you,” she said.
“I agree.”
So, I emailed her the letter. She called me back 20 minutes later.
“It’s fixed, you can just ignore the letter now,” she said.
“Can you tell me when I was switched?” I asked.
“No, I’m new here,” she said. “I know they’ve been doing it for a while,
but I don’t know how long.”
“Can you send me a copy of my new policy?” I asked. “I’d just like to know
what is covered under the new company.”
“They didn’t send you one when you were switched?”
“No,” I said. “I found out when I was sitting in the RMV and they told me
the paperwork was wrong.”
“I heard about that,” she said.
“So, can I get a copy of what I have now? It would be nice just in case
the worst happens and I need my insurance. I’d hate to have to say ‘I
thought it was this, but now don’t really know’ to someone who needed my
information.”
“You should have a copy,” she agreed. “I’ll send you out one soon.”
So, the Janice woman seems competent.
But, I don’t want to use a company I swore to never use again. I paid my
money for the year to The Premier, so it isn’t my money paying for this
right now.
And, before my bill comes due this year, I want to change.
Now it is just a question of who I should use.
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no subject
Date: 2012-04-09 03:29 pm (UTC)no subject
Date: 2012-04-09 03:51 pm (UTC)no subject
Date: 2012-04-09 08:12 pm (UTC)Despite Arbella's marketing claim that they, too, "live here". Even the person I managed to get a hold of finally agreed with me that holding me under the black list for 4 years for 1 citation on an otherwise flawless record seemed excessive, but, she couldn't do anything about it, and the number of the "higher ups" I requested to talk to them about it, only brought me back to the automated system to go around in circles.
Maybe Liberty-Mutual? Hannover? Not sure I trust my insurance to a Gecko mascot, or an intensely friendly saleslady who works in a mall store like setting, selling insurance policies in boxes that look like software. (but may actually be covers for 1,000 page books of policies and restrictions for all I know).