I hate stupid people

[fbhjr]

Last week one of the customer service people sent a customer to me.
The customer bought furniture from another furniture company, but was
trying to get me to send her replacement locks for it.
We used to use that style lock about 8-10 years ago. I told her I’d scrape
one up and send it to her to try, but I couldn’t be sure it would work with
the locks she had from this other company.
She tried them. They didn’t work.
Yesterday she sent me an email asking what her options were. I replied she
should talk with the company that made her furniture and get locks from
them. Or, ask them who makes their locks and talk with that company.
Today, the whole company gets an email from one of our customer service
people that is a forward from this customer asking why we aren’t willing to
help her fix her problem.
So, the CEO starts blasting about “you can’t ignore customer problems” and
how “this is an easy fix, just do it”.
Finally my boss sent out an email saying “You know, this is not our product,
right?”
Suddenly, the emails have stopped.
Go figure.

Comments

[saeble.livejournal.com]

heh heh heh heh

oh the joys of customer service

Local outdoor shop sold a guy a tent on credit card. He tried the 'Walmart Rental System' on them. IE, you buy a tent or item of your choice, use/abuse it once, find some tiny flaw or maliciously damage said item and make it look like a product flaw, take it back, get your full refund.

Boss took one look with a magnifying glass no less...

"I'm sorry sir but their are plainly jaw marks from a set of pliers on this zip. Someone has sabotaged your tent which unfortunately isn't covered by warranty.... yada yada politely fuck off etc."

"But I need the 600 back ! I can't afford to kee... uhm... *intense blush* storms out with half stuffed tent."

[fbhjr.livejournal.com]

I know some people who have done that "buy" it, use it for a holiday, then bring it back for a refund trick.
I can't say I feel bad for someone getting caught doing it.

[saeble.livejournal.com]

staff at big dept stores often dont care and just do the refund, little places like the local shop, dont. stupid asshole should have tried it on Woolworths or something instead, I think he just wanted a good quality tent to 'hire'.

I've profited from it a couple times indirectly.

People 'hire' chainsaws the same way, plus other stuff. They end up in the bargain bin from where I scab them for a decent price and fix the fault and enjoy them.

[fbhjr.livejournal.com]

I have also had very good deals out of "customer return" or "open package" sale items.

[yebo.livejournal.com]

If you ever get to Carter Notch Hut in the White Mountains, check out the Hut Log from Christmas, 1976 (at least that is the date stuck in my somewhat hazy memory). It contains a long entry from a couple of people who tried to rent crampons from a shop in North Conway, and were told "We don't rent crampons to people who have to ask us if we rent crampons - we want them to come back to us - the crampons, that is."

After a page and a half of ranting, the crampon-less hikers admitted that the store was probably right....

[yebo.livejournal.com]

Hey - there is a market for you - you can equip the kit with a reamer and bushing ;)