At least they’re honest

[fbhjr]

Delta wrote back to me again.
I still don’t think they understand. I never wanted an answer. There wasn’t anything for them to do.
I was make at statement.
”You’re service is unsatisfactory and you’ve lost me as a customer.”
That’s it. No “can I get a discount”. No “I expect you to fly me for free.”
Only a “I am probably not the only one who will not fly with you again if you treat people this badly. You might want to know why you’re losing market share to people who offer less amenities.”
I still don’t think they get that. But, I’m not going to try any more.

----------
Dear Mr. Hunt,

Thank you for writing and allowing me the opportunity to further review
your concerns regarding the unsatisfactory customer service and the
flight delay.  On behalf of Delta Air Lines, I am genuinely sorry you
were dissatisfied with my response.

I understand you feel I did not adequately address your concerns.  I was
happy to review your comments again to see if there was something I
missed.  Respectfully, there is nothing more I can add.  I am sorry to
disappoint you, as I understand this is not the answer you were
expecting.

Again, I apologize. Your support is important to us, and I thank you for
your additional time and effort.  We look forward to the privilege of
serving your air travel needs again soon.

Sincerely,

Jenny M.
Coordinator
Customer Care

Comments

[cissa.livejournal.com]

Apparently they also need to test for reading comprehension with their employees...

[palusbuteo.livejournal.com]

I suppose it's like the Big Breakup and they're going from the Denial/Save At All Costs phase into the Acceptance/Move On Without being "friends" Phase.

You can give them a point for trying - albeit desperately - to keep you in some sort of way, and at least coming right out and saying they are sorry for Really Screwing Up Badly.