Pie of contention part 2

[fbhjr]

I was angry enough about the pie incident when shopping this weekend that I did contact the store management.
This turned out to be more difficult that I expected. In the past you could go to the store website and find the email of the manager.
No longer.
Now you have to call the store and can’t use other forms of contact.

I’m not a big phone person.
But, the store chain has a facebook page...

The facebook page is maintained by the larger corporation, not this specific store. Therefore my complaint went higher in the organization than I had planned, but they are the ones who made it hard to file the complaint locally, not me.

So, I received this:

Good Morning Frank
My name is Carl I am the store manager of Shrewsbury. 
I do want to apologize to you for this incident. This is not our policy at all. I want to address this with that associate. If you can give me more details it will help me determine who it was. What time of day were you in? Did you see the name tag? Male or Female? 
I want to get this corrected. No Associate is to be approaching any customer at any time accusing them of wrong doing. 
Again I am very sorry that this happened. 

Carl
Store Manager
Stop & Shop 91

My reply:
Hi Carl,
Thank you for getting back to me.
I’m afraid I told the person in question, rather loudly, that if they did apologize then I would not formally report them to the manager.
So, I am going to keep my word on that and not pass on their specific details.
It was Sunday, April 18th, 2021 somewhere between 3 and 4.
I was confronted in the frozen desert section, but since the pie in question was picked up, scanned and bagged in the bakery area, what area the person worked in is not clear to me.

Long ago I worked at a supermarket and remember getting mad if I saw someone trying to steal things.  At that time, the policy was to tell your manger, which I always did.
So, I get why this person thought they should confront me.

But, I did scan it.  My being mad at customers who steal has never left me from those times back 40 years ago, so would not do it myself.
The checking was annoying.  But, not in a major way.

My issue is that when I showed the scanner that proved I did scan it, I didn’t get a “sorry to bother you” or something similar.
They thought they were doing the right thing to accuse me.  When shown they were wrong, there should have been an apology.  I should not have needed to strongly suggest it from them.

My wife and I have been shopping at that store since it was an Edwards.  It is almost always a good experience.  And, the hand scanners letting me scan my own stuff and put it directly into bags saves me a lot of time.
I am sure that can be abused and folks are watching for that.
I  have no issue with that.
It is all about the lack of apology for me.

Thank you again for getting back to me.
Frank

His answer:
Frank
Thank you for your response. I do understand you not wanting someone to get in trouble for this. 
I do want to apologize to you for this incident. May I get your address to send you a Thank You Card?
Carl

The final email:
Hi Carl,
I appreciate the thought, but no card is needed.
Your assurance that this is not policy and I should not expect to be confronted by employees accusing me of theft is enough for me.
Thank you,
Frank