The continuing adventures in customer service

[fbhjr]

Best Buy sent me a request for a survey on my experience on Sunday.


So. I filled it out honestly.
Two days later I got this.



Not exactly a full apology. But, better than nothing I guess.

This was my response:

Comments

[hindustar.livejournal.com]

Huh. Maybe he should be more concise and polite in his wording the next time he "asks" a customer to step aside for the next in line.

[endlessblush.livejournal.com]

well at least it's something I guess

[merilune.livejournal.com]

It's good that he responded. I still get the impression that he was reluctant to give you even that. Hopefully things will change in the future.