Frank and Statistics

( Why do I track them? A long winded answer… )

Say what now?

( I guess it is one of those days )

I guess this is them giving up

As many of you know, I like the products that Apple makes without really liking the company and especially not liking the store.
I’ve had any number of customer service problems at the stores as I’ve talked about a number of times:
http://fbhjr.livejournal.com/794747.html
http://fbhjr.livejournal.com/337585.html
http://fbhjr.livejournal.com/806430.html

But, despite all that, I was surprised when I got an email from Apple today that included this bit:


That’s right.
They have come to the conclusion that they are so abysmally bad at customer service that it will be better for them just to let me ring things out on my phone myself and go on my way.
I’m very tempted to use this service just so if after being ignored by so many of their sales people I can grab something, process it and head for the door. If they ask me anything about it I can say “I’m sorry, you now serve no purpose here.”
But, that would be mean.
Right?