Picky eater

[fbhjr]

As I’ve said before, I tend to find one thing I like at a restaurant and almost always order that thing when I go there.
If I want something else, I go somewhere else.
There are a few exceptions, but not very many.

For Subway sandwich shops it has been rotisserie chicken on plain bread, not toasted, with bacon, lettuce and tomato for more years than I can remember.

The Subway closest to where I work ran out of the rotisserie chicken three times, so I refuse to go back there.

The second closest is very close to a place I go a lot. So, it is rare for me not to pick the place I like better.
But, today, I felt like Subway.

I waited in line. I ordered my usual.
“Toasted?” the woman asked.
“No thank you,” I said.
“We’re supposed to toast it.”
“I never get it toasted.”
“OK.”

She forgot to put on the bacon. So, at the vegetable station, I asked the man to go back and put it on.
The manager grabbed the sandwich and put it on the toasting tray.

“Not toasted,” I said to her.
“It MUST be toasted!” she replied.
“I’ve never had it toasted before.”
“It is unsafe for me to give you a sandwich if I don’t warm the meat.”
“I’ve been eating them that way for decades.”
“You must have your sandwich toasted or I will not sell it to you!”
“OK, keep it,” I said and walked out.

I walked into my more regular place less than a block away.
“Frank! Chicken, no cheese, not toasted!” the man shouted from the kitchen when I walked in. “Why didn’t you call it in, so I’d have it ready for you?”
“It’s been one of those days.”

I’m not a “the customer is always right” kind of person. I know many cases where the customer is wrong.
But, for this, I wanted the sandwich the way I’ve been having it since at least the 90’s, maybe longer.
Their chicken is supposed to be pre-cooked. I could certainly see it wasn’t raw. And, they weren’t offering to put a chicken on the rotisserie while I waited. It’s supposed to be kept in chilled containers that are as safe as any chicken I’ve ever had on any salad bar.
Are they saying they can’t prepare the food safely? Not sure. But, if so, I still don’t want to eat it.

So, I’m not saying “do it my way because I’m the customer and always right.”
I’m saying “Do it the way I’ve had it done in your chain of stores on three different continents over the last 30 years, including in this very store more than once.”
Or, give me a much better reason that “It MUST be this way.”