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The tale of my wife’s cake
There is a bakery/coffee shop near us where my wife has bought nice cakes for people in the past.
So, she thought she’d try them for her own birthday cake.
Wednesday (4 days ago) we went there so she could order it.
She had something very specific in mind and brought photos of it and such to show.
I guess it is supposed to look like a mossy rock, or something like that.
Green with a rough texture.
This was beyond the normal coffee woman’s range, so she called the owner over.
My wife and the owner talked about it for a fair bit of time.
How they were making blue cakes anyhow, so a green wasn’t too far off.
How it would cost more as an extra cake was needed to make the outside green layer.
How it shouldn’t be refrigerated, but served warm.
How long it should sit before serving. (3 to 4 hours)
How it would be picked up at noon today, her birthday.
My wife paid for it in advance.
When paying, she was handed the order form.
"Is that for me?" she asked.
"Yes," the owner told her.
Today at 11:30 I walked in and asked for it.
The young woman looked in the cooler.
"I don’t see one, for that name. Did she put it under another name?"
"No."
"Maybe under the name of the person the cake was for?"
"My wife ordered it for herself. I very much doubt she would have used any name other than her own."
"Maybe she ordered it at our other branch?"
"I was here with her in this store when she ordered it."
"Maybe she put it in for a different day."
"She knows what day is her birthday, and it is today."
"Are you sure?"
"She knows her name, her birthday and the town she lives in. I am sure that it is that name, today, and here."
She and the other young woman there proceeded to open every cake box in the store in case it was marked wrongly.
"Let me call the other store in case we accidentally sent it there," one said.
A phone call later, it was still missing.
"What kind of cake was it?" she asked me.
"As I understand it, it would be green," I said. "I didn’t pay too much attention to the details, but I remember we had to pay for an extra green cake to grind up and cover the outside."
"We did make a green cake!" she said. "I remember seeing it yesterday or the day before."
"It isn’t here now," the second one said.
"Maybe someone took the order who didn’t know how to write it up properly," the first said.
I described the woman who took the order.
"Yeah, that’s the owner," they both said.
So, they called the owner at home.
The owner remembered the order and remembered making the components so the decorator could put it together yesterday.
The decorator was called at home.
"She says she couldn’t find the order form, so assumed the cake was cancelled," the young woman told me.
"Was the money refunded?" I asked.
"She says no," she replied after transferring the message.
"Why would you assume the order was cancelled, but the money would not be refunded?"
The young woman looked at the phone she was holding after transferring my question.
She pushed the off button.
"Let me call the owner again," she said. "We’ll make you a new cake. What are the details?"
"I’ll go get my wife to explain," I said.
I went out to the car and explained to my wife we needed her inside.
It was now somewhat after noon when my wife walked in.
"It hasn’t even been started," she was told. "Tell me what you wanted and we’ll make it now."
"OK, just refund me my money and we’ll go home," my wife said, knowing it would take hours to make.
The woman said this into the phone with the owner.
"The owner wants to talk with you," she said, holding out the phone.
"I don’t have anything to say," my wife replied. "Just give me my money back."
The woman talked into the phone.
"She REALLY insists on talking with you," the woman said.
"Fine."
My wife took the phone.
"No. No. I understand. No. No. Just give me my money back. I’m still willing to buy cakes here. Just give me my money back," was what my wife said into the phone.
"Do you want me to talk to her?" I said, making sure I pitched it in a way to get picked up by the phone.
"Thank you," my wife said into the phone, while shaking her head no to me.
They refunded my wife’s money.
My wife thinks that the order form she was given when she ordered it should have remained at the store.
Even if that’s true, it is still on them as they told her it was her’s to take.
Maybe my wife is willing to go back there, but I am not so inclined.
The two young women there were very nice and did their best to find a cake that was never made.
The decorator who said "they must have cancelled the order but decided to let us keep the money" is not someone I have any interest in giving my business ever again.
And the owner who remembers taking the order, but doesn’t stop that from happening? No, not that either.
We went a couple of towns over and bought a nice off the shelf cake for my wife from the fancy supermarket there.
It isn’t exactly what my wife wanted. But, it was there when we needed it.
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I'm not sure my wife would have taken it anyhow.
But, it would have been a nice gesture...
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"No."
"Maybe under the name of the person the cake was for?"
"My wife ordered it for herself. I very much doubt she would have used any name other than her own."
"Maybe she ordered it at our other branch?"
"I was here with her in this store when she ordered it."
"Maybe she put it in for a different day."
"She knows what day is her birthday, and it is today."
"Are you sure?"
"She knows her name, her birthday and the town she lives in. I am sure that it is that name, today, and here."
She and the other young woman there proceeded to open every cake box in the store in case it was marked wrongly.
wow.
yeah, they owe you that cake AND another one.
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